How do I purchase Gift Vouchers?
How can I send Gift Vouchers to a friend?
How do I use my Gift Vouchers to purchase from BadTeddyLingerie.com?
How do I redeem a Gift Voucher I received by E-mail?
Are items in my cart reserved for me?
Why do items appear in my cart when I sign-in?
Why am I not receiving any of your E-mails?
What are the benefits of creating an account with us?
Subscription Services
When will my items arrive?
Do you provide expedited shipping?
I received an E-mail saying some items I ordered are on backorder. What does this mean?
When will I receive my backordered item/s?
What is your procedure for returning an item?
How do I get a hold of BadTeddyLingerie.com?
Can I phone in an order?
Is your site secure?
Are my personal and financial details safe with BadTeddyLingerie.com?
Can I get a catalog in the mail?
Why don't you answer my email?
Why was my credit card declined?
What is a CVV code?
What are my options for payment method?
How long will it take to process my orders?
How soon will I get my order?
What is a "business day?"
Do you have a money-back guarantee?
How can I save items for shopping later?
I'm getting an error about cookies
I don’t want anyone to see my package
Why do I have to pay return shipping for exchanges?
When a credit to my card for returned items?
How can I use my in-store credit?
Why don’t I have an order confirmation email?
How do I purchase Gift Vouchers?
Gift Vouchers can be purchased just like any other item at BadTeddyLingerie.com and can be paid for using our store’s standard secure payment methods.
Once purchased, we sill send you an email with your unique voucher code. You can redeem this voucher at the check out process.
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How can I send Gift Vouchers to a friend?
Of course! You can buy a gift voucher and you receive an email with the voucher code. You can send this voucher code to the person of your choice. Simply send us an email with the information of the recipient of the gift, so we avoid any fraudulent use. back to top
How do I use my Gift Vouchers to purchase from BadTeddyLingerie.com?
At the check out, key in the code in the 'discount/gift voucher' box. You can use only one voucher per purchase. Even with a credit balance after the purchase, you have to use a credit card for technical reason. The remaining balance of your voucher is good for one year after the issue of the original voucher. Double use of a voucher is not allowed and results in the cancellation of the order.
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How do I redeem a Gift Voucher I received by E-mail?
At the check out, key in the code in the 'discount/gift voucher' box. You can use only one voucher per purchase. Even with a credit balance after the purchase, you have to use a credit card for technical reason. The remaining balance of your voucher is good for one year after the issue of the original voucher. Double use of a voucher is not allowed and results in the cancellation of the order.
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Are items in my cart reserved for me?
Unfortunately no. Stock availability changes constantly, so an item saved in your cart may well is out of stock by the time you wish to checkout if there is a long period of time between placing the item in your cart and checking-out.
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Why do items appear in my cart when I sign-in?
If you have an account with BadteddyLingerie.com, we automatically save any items added to your shopping cart in our database – these items are retrieved and restored into your shopping cart the next time you sign-in.
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Why am I not receiving any of your E-mails?
We have received many reports from customers stating that they don’t receive E-mails from us. Unfortunately, many free E-mail providers such as Yahoo, Hotmail etc. have implemented very aggressive “spam filters”, often resulting in our E-mails being delivered straight to the “junk” folder; or worse, deleted immediately.
ISPs such as AOL, EarthLink and Netscape are no better, and customers using an E-mail address from their internet provider frequently have little chance of receiving our E-mails.
We don’t agree with such draconian filtering, especially as it causes frustration to our customers, but it is totally out of our control and all we can suggest is that customers expecting E-mails from us check their spam/junk/bulk folders frequently, and/or add our E-mail domain to the “this is not spam” configuration within the E-mail client.
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What are the benefits of creating an account with us?
· Joining Incentive: We automatically E-mail all new account holders a 10% discount voucher that can be redeemed with your first order.
· Take advantage of our “express checkout”: When checking out, simply· enter your E-mail address and password on the first step, and all your contact and address details will be automatically filled in by us. Just select the shipping type you’d prefer, enter payment details and confirm your order!
· Check the status of your orders online: From your account home page, you can easily see the status of any outstanding orders you have made with us.
· View previous orders: From your account home page, view a complete history of previous orders and on-line invoices.
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Subscription Services
· Subscribe to our newsletter: Periodically, we E-mail our subscribers information we think might be of interest, such as new products, special offers and store developments.
· Join our loyalty program: Only subscribers to this program will be sent E-mails containing exclusive special discount codes, Gift Vouchers and other online offers – our way of saying thank you to all loyal customers.
Our current offers can be found here: Promotions/Loyalty Offers
Note: Both our newsletter and loyalty program services are provided as “opt-in” choices for account holders, as we strongly believe in not sending unsolicited E-mails. You may unsubscribe from these services at any time.
For more information on our use of E-mail, please see our Privacy & Security Policies
· Purchase and redeem Gift Vouchers: Due to security and tracking requirements, this feature is only available to current account holders.
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When will my items arrive?
Please check out our shipping information.
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Do you provide expedited shipping?
Yes! If ordered before noon EST, we provide expedited shipping. Please check out our shipping information.
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I received an E-mail saying some items I ordered are on backorder. What does this mean?
Although we make every effort to ensure that items advertised for sale on our website are actually in stock, due to the dynamic nature of the order fulfillment cycle, certain items might be temporarily out of stock when an order is placed.
The restocking time for such items varies, but is generally around 1-3 weeks.
If any items are not available for immediate shipment, we contact the customer as soon as possible via E-mail so we may determine the required course of action.
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When will I receive my backordered items?
It depends. When an item is out of stock at BadTeddyLingerie.com, it may be out of stock with our vendor. If so, the delay may be a few days to weeks. We strive to keep our customers aware of the status of their orders. Contact us if you have any questions.
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What is your procedure for returning an item?
E-mail BadTeddyLingerie.com and request a RMA or Return Merchandise Authorization number. After you receive that RMA return the item/s for a refund or store credit. There will be a 15% restocking fee on all returns. Your credit will be made within 30 days from the date of return.
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How do I get a hold of BadTeddyLingerie.com?
Email BadteddyLingerie.com RMA’s, shipping status inquiries.
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Can I phone in an order?
No! To provide you with the best price, we try to keep our expense low. Therefore, you are only able to order online. If you have questions you don’t find here at FQA, simply send us an email and we will respond as quick as possible.
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Is your site secure?
Our site uses state of the art 128 bit encryption technology at the point where you are required to enter your billing information. We are proudly a Yahoo site and utilize SSL technology. We have not had any problems with hackers, or lost or stolen credit card information in the five years we have been online. Please note that we place all phone orders through the very same web site that our customers use.
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Are my personal and financial details safe with BadTeddyLingerie.com?
Yes! Your financial details are safe with BadTeddyLingerie.com. Please visit our Privacy Policy for further details
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Can I get a catalog in the mail?
We don’t offer an offer a print catalog. Because our stock changes daily, a printed catalog is very impractical. You can always find our current products on our web site.
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Why don’t you answer my email?
We make every attempt to answer all email we receive within 24 hours; however, there are times when this is not possible. For example, extended holiday weekends may cause a delay in email response. During Very high volume shopping seasons like Halloween, Christmas and Valentine’s Day there may also be delays in response due to the sheer volume of email we receive during those times. Please be sure you are using an accurate and valid email address when contacting us – about 25% of all our replies to inquiries bounce back either for invalid email address or some other mailbox setting on the receiver’s end. If you use spam filters and junk mail sorters, you may not receive our replies, or you tracking email.
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Why was my credit card declined?
Credit card charges are processed in real time through our secure web server. If your issuing bank declines the charge, check to make sure your billing address information is correct, your expiration date is correct (and not expired) and that you correctly identified and entered the CVS security code on the card. This is required information to ensure that the person placing the order is indeed holding the card. If you are using a debit card, the funds required for the purchase have to be on hand in your account. If all your information is correct, you should contact the issuing bank to find out why the purchase was declined, as we have no way of knowing.
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What is a CVV code?
For additional security, credit card companies put additional numbers on the actual credit card itself. On the American Express card, this number is recorded as four digits in writing above the last few digits of the card number on the front of the card. On Visa, Master Card and Discover cards, this number is recorded on the back of the card, near the signature panel and it normally consists of three digits that appear after the last four digits of your card number.
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What are my options for payment method?
We currently accept payment using Visa, MasterCard and Discover, American Express or Paypal. For payments using Paypal E-Check, your order is shipped when we are notified that the electronic check has cleared. Some credit card orders may be held while we verify cardholder information.
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How long will it take to process my orders?
The vast majority of our orders placed online are processed and shipped within 24-48 hours, excluding weekends.
If we experience any significant delays in the processing of your order, we will attempt to contact you as soon as possible via E-mail. Delays in order processing are most commonly caused by items needing to be backordered (see below).
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How soon will I get my order?
During busy gift-giving seasons, there may be unavoidable delays in processing your order. Please order early.
Under normal circumstances, most of our orders are processed within 36-48 hours of receiving them. During peak seasons like Halloween, Christmas and Valentines Day, orders will require an additional few days to be processed. Orders received over the weekend are processed on Monday, as our shippers do not pick up packages over the weekend. There are other factors that can delay your order, like CVV code failures and other discrepancies in your purchase that might result in an address verification error. Any order that does not clear the credit card company’s address verification system will be held for further investigation before processing can continue, so be sure when you place a credit card order that you enter your billing address exactly as it appears on your bank statement.
Our warehouse Pensilvania. Once the purchase is verified as legitimate and the order is pulled, it’s up to the shipper and the shipping method you chose as to how long it will be before your package arrives at your door. An order shipped on Friday with Next Day delivery will be received on Monday. An order shipped on Thursday for 2nd Day Delivery will be received on Monday because the first transit day on all non-Next Day deliveries is the day after the order is placed. The first transit day is the day AFTER the package has left our warehouse. Some international shipping methods, like Air Mail, do not provide package tracking services once the package leaves the US.
Please be advised that shipping times are only transit time – these do not include the time it takes to pull, inspect, pack and process an order.
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What is a “business day?”
Business Days are generally Monday through Friday, non-holiday weekdays. Many banks and shippers do not transact business or make deliveries or pick-ups on non-business days.
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Do you have a money-back guarantee?
If you are not happy with your purchase, you can email or call us for a Return Authorization number for those items that are returnable. Hosiery, thongs, panties, body stockings and bodysuits, swimsuits, wigs, eyelashes and costumes are considered intimate apparel and are not eligible for return due to health regulations. If you have a manufacturer’s defect to report, contact us for a Return Authorization number and we will review each claim on a case-by-case basis to see if the product is defective. There is a 15% restocking fee on all returned items. Refused orders are subject to a 25% restocking fee.
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How can I save items for shopping later?
You may add items to your cart while you shop around, even if you haven’t made your final decision yet. You will have an opportunity to change the contents of your cart once you head to the checkout. Keep in mind, however, that because we are constantly filling orders, your cart will empty its contents after a certain period of inactivity on our site. If you begin shopping and then leave your desk (or leave the site), your contents may not still be in your cart when you return.
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I’m getting an error about cookies
In order for most shopping carts on the internet to work correctly, you must have a feature known as “cookies” enabled in your browser. This allows our server to keep your shopping cart separate from the carts of the other shoppers who are also on the site. In Microsoft Internet Explorer, you can enable cookies by clicking on Tools in the top menu bar and choosing Internet Options and clicking on the Privacy tab – slide the slider down to “Low” in order to enable cookie usage for most e-commerce sites. If you use another browser, you need to check your security or privacy settings to make sure cookies are enabled before you can use our shopping cart.
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I don’t want anyone to see my package
We ship discreetly in Postal Service boxes or recycled boxes. Under normal circumstances, you should never receive a box with our logo on it. The packing label will contain our name and address.
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Why do I have to pay return shipping for exchanges?
There's a reason our prices are low - we don't lump in potential shipping charges with the cost of the lingerie, costumes or shoes - you buy just the items, then you pay for the shipping option you want to use. It's that simple. Many places tack on "handling" charges as well, to cover the costs of boxes, packing material and the labor involved in pulling, packing, and shipping your order. We don't do that.
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When will I see a credit to my card for returned items?
We make every effort to have credits issued to your card as soon as we can? It may take anywhere from 10 to 20 business days from the time we actually receive a returned item to issue your credit. Keep in mind that due to processing methods that vary from bank to bank, we have no way of knowing when you will actually get the credit we have issued. Some banks process these credits right away; others will process credits sometimes as long as three business days after we've issued them.
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How can I use my in-store credit?
If you have an in-store credit or a discount memo from a return or exchange, you can use it by simply placing a regular order on our web site and key in your RA number in the 'discount/gift voucher' box. The code will be activated after we receive the merchandise back and we approve a full credit as per our Return Policy. Because of the way orders are forwarded to the warehouse, you must place a credit card order - the amount of the in-store credit will be refunded back to this new purchase once the order is filled.
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Why don't I have an order confirmation email?
If you are an AOL user or use some other form of email filtering, please check the security features on your email filter. In some instances, most notably on AOL, the maximum security email filter will not accept email from any top-level domains that you have not entered into a "safe" list. If you don't manually enter electriqueboutique.com or ups.com into that sort of filter, you will not receive emails from those domains.
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